Política de frete

Shipping Policy

At Solinil, every keepsake is handmade specifically for you. Because your order is customized and crafted individually, we take the time needed to create it carefully before it is shipped.

This Shipping Policy explains what to expect from the moment you place your order until your keepsake arrives.

Our Shipping Commitment

Every Solinil order goes through a careful fulfillment process designed to ensure:

Careful craftsmanship and quality checking
Secure packaging
Reliable shipping and tracking
Clear communication throughout the process

Because each keepsake is made to order, your item is not shipped immediately after purchase.

What Happens After You Place an Order

Step 1 – Order Confirmation

Once your payment has been successfully completed, your order enters our production queue.

We review the customization details and photos provided with your order before beginning the crafting process.

Step 2 – Handmade Crafting

Typical crafting time: 10 business days

Each keepsake is individually handmade based on the details you provide.

This time allows our artisans to carefully create, finish, and inspect your keepsake before it is prepared for shipment.

Please note that crafting times may vary slightly depending on the complexity of your customization and order volume.

Step 3 – Shipping

Once your keepsake is completed and passes our final quality check, it is carefully packaged and shipped.

Estimated shipping time: 15 days after shipment

You will receive tracking information by email once your order has been shipped.

Estimated Total Delivery Time

Because every order is handmade to order, the typical total delivery time is:

Approximately 25–29 calendar days from the date your order is placed.

This is an estimate and may vary depending on customization, order volume, carrier delays, weather, public holidays, and other circumstances outside our control.

Shipping Fees

Applicable shipping charges, if any, are clearly displayed during checkout before payment.

We aim to provide:

Transparent shipping pricing
No hidden shipping charges
Clear costs before you complete your order

Order Tracking

Once your order ships, you'll receive tracking information by email.

Please note:

Tracking information may take 24–48 hours to begin updating after shipment.
Temporary gaps between tracking updates are normal.
A lack of updates does not necessarily mean that your package has been lost.

If your tracking information has not updated for an extended period, please contact our support team and we'll be happy to help.

Taxes, Duties, and Customs Fees

United States Orders

Applicable sales taxes, if required, will be calculated during checkout.

International Orders

Customers outside the United States may be responsible for additional charges, including:

Import duties
VAT
Customs fees
Other local taxes or charges

These fees are determined by local authorities and are the customer's responsibility.

Changing or Canceling an Order

Because Solinil products are made to order and customized individually, please contact us as soon as possible if you need to change or cancel your order.

Email: support@solinil.shop

Once your order has entered the crafting process, changes or cancellations may no longer be possible.

Shipping Issues and Support

Damaged Items

If your package arrives damaged, please contact us within 72 hours of delivery.

To help us resolve the issue quickly, please provide:

Photos of the damaged keepsake
Photos of the packaging
Your order number

Lost Packages

If the carrier confirms that your package has been lost in transit, please contact us at:

support@solinil.shop

We will review the shipment and provide an appropriate resolution based on the circumstances.

Contact Information

Solinil