Refund policy
Refund Policy
At Solinil, we strive to provide a simple, secure, and worry-free shopping experience. This Refund Policy explains the conditions for returns, refunds, and how we handle issues related to your order.
Eligibility for Returns
Customers may request a return within 60 days from the date the package is marked as delivered.
To qualify for a return, items must meet all of the following requirements:
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The item must be in its original condition
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The product must be unused and unaltered
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All original packaging, tags, labels, and accessories must be included
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Proof of purchase or order confirmation must be provided
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
All returns require prior approval before being shipped back.
To start a return request, please contact:
Once approved, you will receive:
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Return authorization
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Return shipping label
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Return instructions
Important Notice:
Returns sent without authorization may be refused.
Damaged, Defective, or Incorrect Items
Please inspect your package upon arrival.
If you receive:
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A damaged item
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A defective product
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An incorrect item
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A product significantly different from what was ordered
Please contact us immediately at:
Our team will review the issue and arrange an appropriate resolution.
Items Not Eligible for Return
The following items cannot be returned:
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Customized or personalized products
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Hazardous materials
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Flammable products
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Gift cards
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Clearance or final-sale items
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Shipping fees paid during checkout
If you are uncertain whether your item qualifies for a return, please contact our support team.
Exchanges
Solinil does not currently offer direct exchanges.
To obtain a different item:
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Submit a return request
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Complete the approved return process
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Place a new order for the desired product
European Union Customers – Right of Withdrawal
Customers residing within the European Union may cancel or return an order within 14 days of delivery under applicable consumer protection laws.
Conditions include:
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Product remains unused
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Original packaging is intact
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Proof of purchase is provided
Refund Processing
After your return is received and inspected, we will notify you of the refund status.
If approved:
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Refunds will be issued to the original payment method
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Processing generally takes up to 10 business days
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Banks may require additional processing time
If 15 business days have passed since approval, please contact:
Return Contact Details
Store: Solinil
Email: support@solinil.shop
Address: 216 Nguyễn Trãi, Thanh Xuân, Hà Nội